Tag Small Business Tips

Social Media for Business: If You Can’t Do It Right

Social media can be a great tool for small business.  That is, if it’s used correctly.

There is so much information available on how to do this and that, it’s no wonder so many are doing it wrong.

It’s not to say that there is only one way to manage social media for business effectively, but if you’re going to do it halfway, you may as well not do it at all.

There are several schools of thought when it comes to using social media to market a small business you can also do with other services like this one you find if you click here.

Content Crowd

They believe that it’s all about content creation.  The more content the better.  It doesn’t matter what it is, as long as you’re creating it.

Engagement Crowd

It’s about the conversation.  Make sure you engage people on various social networks and business will magically appear.

Feed Them Crowd

Share as much content as possible based on news found throughout the interwebs.  Set up an RSS feed to your Twitter and Facebook account, because hey, who has time to curate all day?

Forum Crowd

Hit up as many forums as you can, adding links to every discussion.  Doesn’t matter the forum, build as many back links as you can.  Since it’s a discussion forum, certainly your being social right?

Reciprocal Crowd

The more likes and followers you have the better.  It shows that your business is legit.  Email your friends and family to get them to like your page.  Follow as many people as possible, if they don’t follow back, then unfollow.  Remind anyone of Multi-Level-Marketing? If you feel like trying new ways, check out https://scaffoldingwrapadvertising.co.uk/.

So Now What?

The reality is that alone none of these make a ton of sense.  Managing social media for small business requires balance along with a sound strategy.  If you really want to meet new people/prospects here are a few ideas:

  • Find a way to engage locally
  • Find relevant forums.  Answer questions while sharing links back to your content
  • Stop the RSS feed.
  • Connect with locals on Twitter.
  • Focus on taking online connections offline
  • Use social media as a way to network
  • Create your own original content
  • Answer FAQ in blog posts
  • Follow back interesting people. Don’t feel obligated to follow everyone back
  • Share your followers content as well as your own
  • Answer questions on Twitter
  • Have a conversation on Twitter. Don’t just post links all day, your wasting your time.

If you find yourself Tweeting RSS feeds due to lack of time, what is it really doing for your business?  You’re sharing content created by someone else.  You’re not available to take part in any conversation.  Sure you’re getting clicks, but clicks alone will not help you grow your business.  Try finding a chat that’s relevant to your business.  Even better find local events you can attend.  You’ll be surprised what showing up will do for your social media campaign.

There is nothing wrong with tweeting information all day.  It depends on what you’re trying to accomplish.  For example if you’re a City Department, you could share upcoming events, changes in schedules, local news.

Getting the most out of your campaign requires effort.  Mailing it in won’t bring you success.  It’s more than just sending out tweets and Facebook updates.

Remember it’s about being social.

Starting a Michigan Business Series: Financing

Access to capital is one of the key fundamental needs for a business to thrive and grow.  Capital can give business longevity.  We discussed this in a previous post regarding cash flow in your business.

We know it’s important.  We desperately seek it.  The trouble comes in sorting through all the junk on the interwebs to get to the helpful information.  Outside of factoring invoices, guaranteed loan scams, faxed “we get you cash” pages, when the bank says no, where do small business owners and entrepreneurs turn to for capital? Learn more about business handling by checking this checkstub generator review.

Fortunately there are a number of organizations in Michigan dedicated to assisting business owners in securing capital for their business.  We’ll get to that shortly.  Before you consider going after capital have you put together a solid business plan for your business?   You’ll need it, while if you already have a business and you’re producing company voluntary arrangements but is rejected there are resources that help with this at https://business-insolvency-company.co.uk/what-happens-if-my-cva-is-rejected/.

If you’re an existing business putting together a business plan for the first time, Talan can help you identify areas within your business that need shoring up through our BIZ Strength profile, and it’s FREE.

Back to the previously scheduled blog post….

Besides your friends and family there are some amazing resources for finding capital in the state of Michigan.  Listed in no particular order:

MCPED Business Development

In Macomb County, their staff offers up options to legitimate financing alternatives if a bank doesn’t work.

MEDC

The Michigan Economic Development Corporation has access to state funds, federal funds, as well as many other alternatives for your business

Alliance for Business Growth

The objective of the Alliance is to encourage entrepreneurship and assist small business owners throughout Livingston County by providing FREE or low-cost assistance.

State Administered Grants

Yes.  You can get grants for your Michigan business.  You however need to do the research.  Isn’t it nice to learn something new?

GLCEDC Loan Program

Livingston County offers a Commercial Revolving Loan Program through the GLCEDC.

Michigan Seed, Angel, and Venture Capital

Sometimes you need an angel to come along.  If your business idea is good enough this may be the route to go.

At Talan we believe in helping you find success in your business.  We are passionate about small business and the people who run them.  If you ever find your self in need of assistance, please don’t hesitate to reach out.  While the list gets you started, it is not a comprehensive list.  We like to be interactive…so if you happen to know of other creative financing options (legitimate), add them to the comment section.

Until next time.

Customer Service and Business: You’re Out of Touch

Sometimes the power of social media makes you go “wow”.   It can be an amazing asset or your worst nightmare as realized recently by Netflix announcing their price increase.

In a nutshell, Netflix adjusted their price structure and raised prices by 60%.  They took something that consumers perceived as value and just like that gave them reason to question the expenditure.

Looking at the Netflix Facebook Page there are over 78,000 comments related to the announcement.

 

 

 

 

 

 

Many of the comments share the same sentiment.  Customers simply aren’t pleased with the increase.  Part of it could be the way the announcement was presented on Facebook.  The status update doesn’t offer much in the way of explanation, but links to a blog post on Netflix explaining the price increase.   The blog post alone has 12,000 comments with over 4,000 shares on Twitter.

Talk about social media working on all cylinders.  Unfortunately in this case it’s not the right kind of buzz.  They didn’t do themselves any favors either as Netflix was deleting customer complaints from Facebook.

What are the glaring issues here?

In this situation it’s clear that Netflix wasn’t in touch with customer expectations and over valued their product/service.  The customers have stated as much:

 

 

 

 

 

 

 

 

Fix:  Do your homework.  Understand why your customers appreciate your product/service.  Spend time answering the “what if” by surveying some of your best customers before making changes.

They didn’t ease into the transaction and had to quickly backtrack by offering a discount to customers, further devaluing their product.   It was already too late.  Certainly they lost customers who will never come back.

Fix:  Give your customers time to adjust to the changes.  Making the switch quickly can backfire.

Price and value must go hand in hand. By not understanding the price point at which customers perceived the most value they again misunderstood the marketplace.

Fix:  This is an important aspect of any business.  Make sure that you know when and where price and value are in alignment.  If it’s not easy to find, figure out a way to create it.  That’s where marketing comes in handy.

Social media hasn’t helped, but it could have.  Netflix could have easily utilized social to address many of the issues above well before announcing the price increase.  They have 1.9 million fans on Facebook certainly they could have found a large enough sample size to survey.

Besides social media they could have reached out to customers via email by way of surveys.

From a business strategy standpoint it makes perfect sense.  Changes needed to be made, but when a strategic change backfires you’ve got major issues.

Part of what we do here at Talan is help small business navigate these sort of minefields.  We help business develop a strong strategy whether it be marketing, PR, exit strategies, or social media.

Understanding the risk associated with your decisions is an important part of being an entrepreneur.  Not doing so comes with enormous consequences.

If you found your company in this position how would you react?

 

Starting a Michigan Business Series: License and Permits

As you prepare to launch your Michigan business, be sure you’ve done your due diligence.  While it’s still pretty simple to start a business in Michigan there are a few guidelines you need to follow.

One step of particular importance is determining if your business requires any type of license or permit to do business in the state of Michigan, and if you need to organize an office to work, the use of sliding walls can be a great option and you can get them from sites such as  https://www.movablepartitionwalls.co.uk/sliding.

Not having a license in place can be serious problem, especially if you’ve already been doing business for some time.  Not doing your homework early on, can lead to massive headaches down the road and possibly a fine or closure of your business.

You’ll need a license if you fall in the following categories:

  • Construction
  • Financial
  • Insurance
  • Occupational (see full list below)
  • Real Estate
  • Utilities
  • Transportation
  • Retail Fuel

Most of what you need to do can be handled online at this State of Michigan website.  Another option is Michigan Business One Stop.

Not every business in Michigan requires a license.   If your business isn’t in the above list and you’d like to double check, Michigan offers an alphabetical list of required licenses by occupation.

If you require assistance getting the most out of your business, contact us at TalanSBS.  We believe in the power of the entrepreneur.

Occupational Licensing

  • Veterinarian Exams
  • Inspector – Information
  • Plumbing – Information
  • Plumbing – Forms
  • Architects – Information
  • Barbers – Information
  • Cosmetology – Information
  • Forester – Information
  • Hearing Aid Dealer – Information
  • Landscape Architect – Information
  • Morticians – Information
  • Nursing Home Administrators – Information
  • Ocularist – Information
  • Engineer, Professional – Information
  • Polygraph Examiner – Information
  • Police Officer Licensing – Information
  • Certified Disadvantaged Business Enterprise
  • Commercial Driver Licenses
  • Notary Public – Information
  • Chauffeur License – Information
  • Commercial Services License Look-up
6 Tips to Managing Cash Flow Schedule

Cash is king.  In your business cash flow is the ultimate king.  Do you have a firm grip on your cash flow?  Do you understand how cash flow affects your business?  Well you should.

The best way to monitor cash flow is by utilizing your cash flow statement.  If you use Quickbooks or Peachtree, this is a built in report.  A cash flow statement is a financial statement that shows how changes in a balance sheet accounts and income affect cash and cash equivalents, and breaks the analysis down to operating, investing, and financing activities.

Simply, it helps you understand the flow of cash in and out of your business.

The reason your cash flow is important is that:

  • it allows you to know if you can meet payroll and other expenditures
  • it tells potential lenders if you have the ability to repay
  • it lets potential investors know if your company is financially strong

Here are 5 ways to get your cash flow positive:

1.  Track customers’ payments

It’s easy to let 30 days turn into 45, especially if it’s one your best customers.  But there are bigger issues here, if you have to borrow money due to late payments you’re doing yourself a disservice.

2.  Set resonable payment terms

Don’t be afraid to offer a discount for early payments or a cash discount if it helps you get paid early.  Having cash in hand is key.  Offering a discount to get paid 15 days early can make a big difference in how you run your business.

3.  Check credit histories

Must do.  Don’t take their word for it.  Just because they have a big new building doesn’t mean they have the ability to pay or haven’t stuck someone else for services in the past.

4.  Take advantage of discounts

If you have the opportunity to receive a discount for paying early yourself, by all means take it.  But remember if there is no discount offered to hold on to your cash.  There is no sense in paying your bill two/three weeks early when you can use the cash (especially if you have a good handle on cash flow)

5.  Get Rid of excess inventory

It’s costing you money.  Even if you sell it at a discount it’s better than not selling it at all.  Plus it injects cash into the business.

6.  Wait

Do you really need that new iPhone/iPad/Tablet/Blackberry/Printer?  Think hard about it.  It’s easy to justify the expenditure, but will it really make you more efficient?  Purchases like these can nickel and dime you and kill cash flow in a hurry.

Understanding how to forecast cash flow will be a key asset in running your business.  If you need help reading or preparing cash flow projections contact us here at Talan Small Business Services.  It’s what we do.

5 Social Media Tools for Your Business

 

 

 

As a business owner you wear a large number of hats, so the idea of adding social media manager to the mix can be a bit daunting.

The following are 5 social media tools for business to make your job a bit easier

1.  Hootsuite

Hootsuite is a social media management tool.  It allows you to monitor several social networks, including Twitter and Facebook.  Other benefits include scheduling posts to Twitter and Facebook.  You can even respond to questions all without leaving Hootsuite.  We like it because it’s in the cloud, meaning you can use it several different devices like your iPhone.   Best of all, it’s FREE.

2.  WordPress

In addition to being a blogging platform, WordPress is considered a content management system.  Entire websites have been built around the WordPress platform.  If you’re considering blogging for the first time you can start one for free at WordPress.com or integrate it into your existing website.

3.  StumbleUpon

StumbleUpon is a social bookmarking service that allows user to “stumble” upon web content.  By submitting your content here, people interested in the topics you discuss on your blog are able to find your content.

4.  Social Mention

Social mention is a search engine for conversations.  Search forums, Twitter, Facebook and other social networks for your keywords of choice.  You can also use Social Mention to discover conversations about your business.

5.  Google Analytics

Google analytics allows you to see how people are finding your website.  You’ll be able to see if what content is the most popular, how long visitors stay on your site, mobile tracking, and location.  You can even create custom reports based on your own requirements.

There are plenty more tools for managing social media, however, if you’re just getting started with social media for small business, these are 5 worth taking a look at.

What would you add to the list?

 

Starting a Michigan Business Series: Forming a Corporation

It’s Monday, which means only one thing.  Starting a Michigan Business time.  This week the focus is on Forming a Corporation, what you need know, where you need to go, and how to find the documents you need to get started.

First things first.

1.  Choose a name.

Have you settled on a name?  Make sure you name is not already taken by visiting  the Michigan Corporation Division Name Availability Search.

You’ll also need check the list of restricted words. These words are not allowed in your corporate name:  List of Restricted Words

2.  Determine if your business is subject to special licensing or permits.

No need for surprises.  You can check online here:  michigan.org/medc/services/license.  You may also want to check with your local county, city or township clerk for local requirements.

3.  File Paperwork with the State of Michigan

Be thorough when completing the paperwork.  Be sure to have the proper corporate form, filled out completely.  Forms are returned if not properly completed.

4.  Register for a federal Employer Identification Number (EIN)

You can apply for an EIN number by faxing your SS-4 (Application for Federal Employer Identification Number – EIN) to 859.669.5760 or calling 800.829.4933

5.  Register for Michigan Taxes

You’ll need to complete Michigan Taxes Form 518 and return to the Michigan Department of Treasury and fax to 517.636.4520

Corporation Advantages:

  • Shareholders (company owners) have personal limited liability
  • Access to capital is easier than with other structures
  • Profits can be divided between owners and the corporation which reduces taxes and offers lower tax rates
  • Perpetual existence. Upon death of an owner (stockholder) the corporation continues to exist
  • Tax benefits for employee fringe benefits such as medical, dental, and disability

Corporation Disadvantages:

  • Fees. It costs money to incorporate, plus recurring annual corporate fees
  • There are formalities that MUST be followed. There is no flexibility here
  • Profits paid to owners are subject to double taxation
  • Can be complex to set up and maintain
  • Dissolution does not automatically happen

A great resource for starting a business is Michigan Business One Stop.  It’s an online portal with access to FAQ’s and necessary documents for starting a business.

If you have questions you can call the DELEG (Department of Engery, Labor & Economic Growth, Bureau of Commercial Services, Corporation Division) at 517.241.6470.  Or visit online at michigan.gov/corporations

It’ never a bad idea to seek out the services of a lawyer and accountant when launching a new a business.  While these steps will get you on your way they should never be considered a replacement for legal advice.

Starting a Michigan Business Series: How to form a partnership

In our inaugural post for the Starting a Michigan Business Series we looked at the difference between a partnership and corporations.  This week we’ll focus on how to form a partnership.

Most partnerships are formed with little to no planning.  Two people get together, form a business, lost in the discussion of how cool and how fun.  It’s not until the honeymoon is over that the lack of ground rules or some semblance of structure comes back to haunt them.

Fortunately with some pre-launch planning, you can avoid the common pitfalls that have plagued many a business partnership for which they will also be using a PayStubCreator software.

First you and your partners need to sit down and ask some very pointed questions:

  1. Are you and your partners aligned in values, goals, and ideas?
  2. What will each partners role be in the business?
  3. How much financially will each partner contribute to the business?
  4. Will compensation be dictated based on contributions or other factors?
  5. What happens if a spouse wants to join the business
  6. What happens if a partner wants to leave the business

While it’s a mood killer for the excitement of starting a business with a friend or family member, hashing these details out will be much appreciated in the case of conflict.

Partnerships are fun and CAN work.  Each partner brings something unique to the table.  One may have the business contacts, another might handle the day to day operations, while another may handle sales and marketing.  Clearly outline expectations while establishing a routine for communications.  What will day to day communications look like? Quarterly?

Through the process you may realize that a partnership isn’t the right fit.  Issues during the discussion phase may indicate conflict once you work together.

Now lets get your business up and running.  You’ll need to download your forms HERE.  They will need to include the following:

  • Name of the limited liability partnership, which must contain the words “Limited
  • Liability Partnership” or the abbreviation “L.L.P.” or “LLP” as the last words or letters of its name.
  • The address of the partnership’s principal office
  • General nature of the partnership’s business

As of this post the registration fee is $100.

Be sure to enlist a lawyer and accountant. You’ll need to establish a partnership agreement in writing.  This is an important step, no matter who your partners are. And if you are planning to start a business out of Michigan, hire the most credible resident services officer to help you manage your compliance, legislative and regulatory requirements.

For those in established partnerships, what suggestions do you have for someone just starting out?

Starting a Michigan Business Series: Corporation or Partnership?

As an entrepreneur you end up wearing quite a few hats.  This doesn’t always leave time for finding relevant information for your business.  Were do you even begin when it comes to starting your small business?  The Starting a Michigan Business Series will be designed to answer FAQ’s related to launching a business in Michigan.

First up in our series is Corporation or Partnership?  Is there an advantage to one over the other?

Quite simply, it depends.  Not quite what you were looking for.  Yet it really is determined by your situation.  Each has an upside and downside.

Let’s take a look at the differences.

Corporation Advantages:

  • Shareholders (company owners) have personal limited liability
  • Access to capital is easier than with other structures
  • Profits can be divided between owners and the corporation which reduces taxes and offers lower tax rates
  • Perpetual existence. Upon death of an owner (stockholder) the corporation continues to exist
  • Tax benefits for employee fringe benefits such as medical, dental, and disability

Corporation Disadvantages:

  • Fees. It costs money to incorporate, plus recurring annual corporate fees
  • There are formalities that MUST be followed. There is no flexibility here
  • Profits paid to owners are subject to double taxation
  • Can be complex to set up and maintain
  • Dissolution does not automatically happen

Partnership Advantages:

  • Pooling of resources, expertise and strengths
  • Fewer formalities than other business structures
  • Does not pay Federal income taxes
  • Liability is spread among the partners
  • Investment can come from partners as a quick easy loan. This creates interest income for the partners and a business deduction

Partnership Disadvantages

  • All partners are personally liable for business debts and liabilities
  • There may be unequal commitment (think time and finances, click here)
  • Can be difficult to attract investors
  • Partners may have differing opinions on how to run the business

If you’re a current small business owner, what has your experience been with these business structures?  What would you recommend to an entrepreneur just getting started?

Top 10 Reasons Small Businesses Fail

Top 10 Reasons Small Businesses Fail

We recently received an article from a client outlining the top reasons why small businesses generally fail. This question and the reasons related to the top 10 regularly face us in working with entrepreneurs. While we tend to focus our blog discussions on business success, rather than failure, it is important that we talk about and identify these issues because they are very real obstacles to success. Additionally, and perhaps even more importantly, the precursor to failure is ongoing stagnation and many points listed in this article are happening in your business right now whether you recognize it or not. So the question many ask is “if these are the top 10 reasons small businesses fail how do I avoid failure?” While this may be a valid question, the real question to ask is “how do I identify if my company has any of the traits that create these issues in the first place?” While there is no silver bullet in answering the question… the simple answer comes down to assessment. In your business, for which we recommend this check stub software, you should annually be assessing the organization, asking tough questions about the how and why you do what you do, and consistently measuring the results of your actions. But you shouldn’t do it alone. Bring in an outside resource by way of a mentor or consultant. These individuals should not have a financial interest in the organization or be on its operational leadership team. They should be “outside” resources whose interest is in the overall success of the company, not telling you what you want to hear. Through this process you should look at all areas of your business, giving you a chance to see it from the outside looking in allowing you the opportunity to identify potential problems before they can damage your company. Here is a link to the article-

TOP 10 REASONS SMALL BUSINESSES FAIL- ARTICLE