Tag Small Business Tips

Social Media for Business: If You Can’t Do It Right

Social media can be a great tool for small business.  That is, if it’s used correctly.

There is so much information available on how to do this and that, it’s no wonder so many are doing it wrong.

It’s not to say that there is only one way to manage social media for business effectively, but if you’re going to do it halfway, you may as well not do it at all.

There are several schools of thought when it comes to using social media to market a small business you can also do with other services like this one you find if you click here.

Content Crowd

They believe that it’s all about content creation.  The more content the better.  It doesn’t matter what it is, as long as you’re creating it.

Engagement Crowd

It’s about the conversation.  Make sure you engage people on various social networks and business will magically appear.

Feed Them Crowd

Share as much content as possible based on news found throughout the interwebs.  Set up an RSS feed to your Twitter and Facebook account, because hey, who has time to curate all day?

Forum Crowd

Hit up as many forums as you can, adding links to every discussion.  Doesn’t matter the forum, build as many back links as you can.  Since it’s a discussion forum, certainly your being social right?

Reciprocal Crowd

The more likes and followers you have the better.  It shows that your business is legit.  Email your friends and family to get them to like your page.  Follow as many people as possible, if they don’t follow back, then unfollow.  Remind anyone of Multi-Level-Marketing? If you feel like trying new ways, check out https://scaffoldingwrapadvertising.co.uk/.

So Now What?

The reality is that alone none of these make a ton of sense.  Managing social media for small business requires balance along with a sound strategy.  If you really want to meet new people/prospects here are a few ideas:

  • Find a way to engage locally
  • Find relevant forums.  Answer questions while sharing links back to your content
  • Stop the RSS feed.
  • Connect with locals on Twitter.
  • Focus on taking online connections offline
  • Use social media as a way to network
  • Create your own original content
  • Answer FAQ in blog posts
  • Follow back interesting people. Don’t feel obligated to follow everyone back
  • Share your followers content as well as your own
  • Answer questions on Twitter
  • Have a conversation on Twitter. Don’t just post links all day, your wasting your time.

If you find yourself Tweeting RSS feeds due to lack of time, what is it really doing for your business?  You’re sharing content created by someone else.  You’re not available to take part in any conversation.  Sure you’re getting clicks, but clicks alone will not help you grow your business.  Try finding a chat that’s relevant to your business.  Even better find local events you can attend.  You’ll be surprised what showing up will do for your social media campaign.

There is nothing wrong with tweeting information all day.  It depends on what you’re trying to accomplish.  For example if you’re a City Department, you could share upcoming events, changes in schedules, local news.

Getting the most out of your campaign requires effort.  Mailing it in won’t bring you success.  It’s more than just sending out tweets and Facebook updates.

Remember it’s about being social.

Customer Service and Business: You’re Out of Touch

Sometimes the power of social media makes you go “wow”.   It can be an amazing asset or your worst nightmare as realized recently by Netflix announcing their price increase.

In a nutshell, Netflix adjusted their price structure and raised prices by 60%.  They took something that consumers perceived as value and just like that gave them reason to question the expenditure.

Looking at the Netflix Facebook Page there are over 78,000 comments related to the announcement.

 

 

 

 

 

 

Many of the comments share the same sentiment.  Customers simply aren’t pleased with the increase.  Part of it could be the way the announcement was presented on Facebook.  The status update doesn’t offer much in the way of explanation, but links to a blog post on Netflix explaining the price increase.   The blog post alone has 12,000 comments with over 4,000 shares on Twitter.

Talk about social media working on all cylinders.  Unfortunately in this case it’s not the right kind of buzz.  They didn’t do themselves any favors either as Netflix was deleting customer complaints from Facebook.

What are the glaring issues here?

In this situation it’s clear that Netflix wasn’t in touch with customer expectations and over valued their product/service.  The customers have stated as much:

 

 

 

 

 

 

 

 

Fix:  Do your homework.  Understand why your customers appreciate your product/service.  Spend time answering the “what if” by surveying some of your best customers before making changes.

They didn’t ease into the transaction and had to quickly backtrack by offering a discount to customers, further devaluing their product.   It was already too late.  Certainly they lost customers who will never come back.

Fix:  Give your customers time to adjust to the changes.  Making the switch quickly can backfire.

Price and value must go hand in hand. By not understanding the price point at which customers perceived the most value they again misunderstood the marketplace.

Fix:  This is an important aspect of any business.  Make sure that you know when and where price and value are in alignment.  If it’s not easy to find, figure out a way to create it.  That’s where marketing comes in handy.

Social media hasn’t helped, but it could have.  Netflix could have easily utilized social to address many of the issues above well before announcing the price increase.  They have 1.9 million fans on Facebook certainly they could have found a large enough sample size to survey.

Besides social media they could have reached out to customers via email by way of surveys.

From a business strategy standpoint it makes perfect sense.  Changes needed to be made, but when a strategic change backfires you’ve got major issues.

Part of what we do here at Talan is help small business navigate these sort of minefields.  We help business develop a strong strategy whether it be marketing, PR, exit strategies, or social media.

Understanding the risk associated with your decisions is an important part of being an entrepreneur.  Not doing so comes with enormous consequences.

If you found your company in this position how would you react?

 

6 Tips to Managing Cash Flow Schedule

Cash is king.  In your business cash flow is the ultimate king.  Do you have a firm grip on your cash flow?  Do you understand how cash flow affects your business?  Well you should.

The best way to monitor cash flow is by utilizing your cash flow statement.  If you use Quickbooks or Peachtree, this is a built in report.  A cash flow statement is a financial statement that shows how changes in a balance sheet accounts and income affect cash and cash equivalents, and breaks the analysis down to operating, investing, and financing activities.

Simply, it helps you understand the flow of cash in and out of your business.

The reason your cash flow is important is that:

  • it allows you to know if you can meet payroll and other expenditures
  • it tells potential lenders if you have the ability to repay
  • it lets potential investors know if your company is financially strong

Here are 5 ways to get your cash flow positive:

1.  Track customers’ payments

It’s easy to let 30 days turn into 45, especially if it’s one your best customers.  But there are bigger issues here, if you have to borrow money due to late payments you’re doing yourself a disservice.

2.  Set resonable payment terms

Don’t be afraid to offer a discount for early payments or a cash discount if it helps you get paid early.  Having cash in hand is key.  Offering a discount to get paid 15 days early can make a big difference in how you run your business.

3.  Check credit histories

Must do.  Don’t take their word for it.  Just because they have a big new building doesn’t mean they have the ability to pay or haven’t stuck someone else for services in the past.

4.  Take advantage of discounts

If you have the opportunity to receive a discount for paying early yourself, by all means take it.  But remember if there is no discount offered to hold on to your cash.  There is no sense in paying your bill two/three weeks early when you can use the cash (especially if you have a good handle on cash flow)

5.  Get Rid of excess inventory

It’s costing you money.  Even if you sell it at a discount it’s better than not selling it at all.  Plus it injects cash into the business.

6.  Wait

Do you really need that new iPhone/iPad/Tablet/Blackberry/Printer?  Think hard about it.  It’s easy to justify the expenditure, but will it really make you more efficient?  Purchases like these can nickel and dime you and kill cash flow in a hurry.

Understanding how to forecast cash flow will be a key asset in running your business.  If you need help reading or preparing cash flow projections contact us here at Talan Small Business Services.  It’s what we do.

5 Social Media Tools for Your Business

 

 

 

As a business owner you wear a large number of hats, so the idea of adding social media manager to the mix can be a bit daunting.

The following are 5 social media tools for business to make your job a bit easier

1.  Hootsuite

Hootsuite is a social media management tool.  It allows you to monitor several social networks, including Twitter and Facebook.  Other benefits include scheduling posts to Twitter and Facebook.  You can even respond to questions all without leaving Hootsuite.  We like it because it’s in the cloud, meaning you can use it several different devices like your iPhone.   Best of all, it’s FREE.

2.  WordPress

In addition to being a blogging platform, WordPress is considered a content management system.  Entire websites have been built around the WordPress platform.  If you’re considering blogging for the first time you can start one for free at WordPress.com or integrate it into your existing website.

3.  StumbleUpon

StumbleUpon is a social bookmarking service that allows user to “stumble” upon web content.  By submitting your content here, people interested in the topics you discuss on your blog are able to find your content.

4.  Social Mention

Social mention is a search engine for conversations.  Search forums, Twitter, Facebook and other social networks for your keywords of choice.  You can also use Social Mention to discover conversations about your business.

5.  Google Analytics

Google analytics allows you to see how people are finding your website.  You’ll be able to see if what content is the most popular, how long visitors stay on your site, mobile tracking, and location.  You can even create custom reports based on your own requirements.

There are plenty more tools for managing social media, however, if you’re just getting started with social media for small business, these are 5 worth taking a look at.

What would you add to the list?

 

Starting a Michigan Business Series: Forming a Corporation

It’s Monday, which means only one thing.  Starting a Michigan Business time.  This week the focus is on Forming a Corporation, what you need know, where you need to go, and how to find the documents you need to get started.

First things first.

1.  Choose a name.

Have you settled on a name?  Make sure you name is not already taken by visiting  the Michigan Corporation Division Name Availability Search.

You’ll also need check the list of restricted words. These words are not allowed in your corporate name:  List of Restricted Words

2.  Determine if your business is subject to special licensing or permits.

No need for surprises.  You can check online here:  michigan.org/medc/services/license.  You may also want to check with your local county, city or township clerk for local requirements.

3.  File Paperwork with the State of Michigan

Be thorough when completing the paperwork.  Be sure to have the proper corporate form, filled out completely.  Forms are returned if not properly completed.

4.  Register for a federal Employer Identification Number (EIN)

You can apply for an EIN number by faxing your SS-4 (Application for Federal Employer Identification Number – EIN) to 859.669.5760 or calling 800.829.4933

5.  Register for Michigan Taxes

You’ll need to complete Michigan Taxes Form 518 and return to the Michigan Department of Treasury and fax to 517.636.4520

Corporation Advantages:

  • Shareholders (company owners) have personal limited liability
  • Access to capital is easier than with other structures
  • Profits can be divided between owners and the corporation which reduces taxes and offers lower tax rates
  • Perpetual existence. Upon death of an owner (stockholder) the corporation continues to exist
  • Tax benefits for employee fringe benefits such as medical, dental, and disability

Corporation Disadvantages:

  • Fees. It costs money to incorporate, plus recurring annual corporate fees
  • There are formalities that MUST be followed. There is no flexibility here
  • Profits paid to owners are subject to double taxation
  • Can be complex to set up and maintain
  • Dissolution does not automatically happen

A great resource for starting a business is Michigan Business One Stop.  It’s an online portal with access to FAQ’s and necessary documents for starting a business.

If you have questions you can call the DELEG (Department of Engery, Labor & Economic Growth, Bureau of Commercial Services, Corporation Division) at 517.241.6470.  Or visit online at michigan.gov/corporations

It’ never a bad idea to seek out the services of a lawyer and accountant when launching a new a business.  While these steps will get you on your way they should never be considered a replacement for legal advice.

Starting a Michigan Business Series: Corporation or Partnership?

As an entrepreneur you end up wearing quite a few hats.  This doesn’t always leave time for finding relevant information for your business.  Were do you even begin when it comes to starting your small business?  The Starting a Michigan Business Series will be designed to answer FAQ’s related to launching a business in Michigan.

First up in our series is Corporation or Partnership?  Is there an advantage to one over the other?

Quite simply, it depends.  Not quite what you were looking for.  Yet it really is determined by your situation.  Each has an upside and downside.

Let’s take a look at the differences.

Corporation Advantages:

  • Shareholders (company owners) have personal limited liability
  • Access to capital is easier than with other structures
  • Profits can be divided between owners and the corporation which reduces taxes and offers lower tax rates
  • Perpetual existence. Upon death of an owner (stockholder) the corporation continues to exist
  • Tax benefits for employee fringe benefits such as medical, dental, and disability

Corporation Disadvantages:

  • Fees. It costs money to incorporate, plus recurring annual corporate fees
  • There are formalities that MUST be followed. There is no flexibility here
  • Profits paid to owners are subject to double taxation
  • Can be complex to set up and maintain
  • Dissolution does not automatically happen

Partnership Advantages:

  • Pooling of resources, expertise and strengths
  • Fewer formalities than other business structures
  • Does not pay Federal income taxes
  • Liability is spread among the partners
  • Investment can come from partners as a quick easy loan. This creates interest income for the partners and a business deduction

Partnership Disadvantages

  • All partners are personally liable for business debts and liabilities
  • There may be unequal commitment (think time and finances, click here)
  • Can be difficult to attract investors
  • Partners may have differing opinions on how to run the business

If you’re a current small business owner, what has your experience been with these business structures?  What would you recommend to an entrepreneur just getting started?

Top 10 Reasons Small Businesses Fail

Top 10 Reasons Small Businesses Fail

We recently received an article from a client outlining the top reasons why small businesses generally fail. This question and the reasons related to the top 10 regularly face us in working with entrepreneurs. While we tend to focus our blog discussions on business success, rather than failure, it is important that we talk about and identify these issues because they are very real obstacles to success. Additionally, and perhaps even more importantly, the precursor to failure is ongoing stagnation and many points listed in this article are happening in your business right now whether you recognize it or not. So the question many ask is “if these are the top 10 reasons small businesses fail how do I avoid failure?” While this may be a valid question, the real question to ask is “how do I identify if my company has any of the traits that create these issues in the first place?” While there is no silver bullet in answering the question… the simple answer comes down to assessment. In your business, for which we recommend this check stub software, you should annually be assessing the organization, asking tough questions about the how and why you do what you do, and consistently measuring the results of your actions. But you shouldn’t do it alone. Bring in an outside resource by way of a mentor or consultant. These individuals should not have a financial interest in the organization or be on its operational leadership team. They should be “outside” resources whose interest is in the overall success of the company, not telling you what you want to hear. Through this process you should look at all areas of your business, giving you a chance to see it from the outside looking in allowing you the opportunity to identify potential problems before they can damage your company. Here is a link to the article-

TOP 10 REASONS SMALL BUSINESSES FAIL- ARTICLE

Protecting Your Products From Copycats

A friend sent us the attached article which was posted in USA Today on Monday September 20th. The main concept of the article is focused on protecting your products from copycats. While this topic is directly relevant to those of you who develop, invent and create new products, the article has some very good “take-aways” for every type of business leader. At its core, the article identifies that the awareness of our competitors’ position in the market, as well as always staying connected to the wants and needs of our customers, is critically important to maintaining successful growth. We hope you enjoy the article and look forward to hearing your feedback.

Click Here for Article- http://tinyurl.com/26zr3oe

Maybe you need a Business Divorce

By Lori J. Frank

We are taught that all that matters is the sales to your customer. If you Start searching for customers and sell your product or services then you will be rolling in the dollars. This is true, IF and only if, the customer is paying you! If not, all you are doing is laying out cash to your employees and your suppliers. Most business is conducted by a handshake (either actual or electronic) and rarely is there a written contract. We mostly trust that we will get paid for our product or services.

Let’s say you and your customer have done business together for a period of time after you graduated from business colleges. At first you were getting paid as agreed, and maybe a little early. As time went on, you started to notice that the customer is not paying you as in days past. You call and ask the owner why it is taking longer to get paid than it had been. You are told, “Well we are in Michigan and my customers are taking longer to pay me”.  Is that the truth or is my customer using the bad economy as an excuse? It doesn’t matter. In either case, you should start by asking your customer for Cash On Delivery and talk to the customer about an arrangement to pay the past due invoices. Most good customers will be embarrassed but will talk to you about making good on the debt. If your customer won’t discuss a concrete plan to pay the past due invoices, then it may be time to get the divorce and cut that customer loose. Furthermore, if the checks from your customer start to resemble a basketball and bounce, then time is running out on getting paid.  This is a red flag and all deliveries should stop unless payment is guaranteed either by bank check or by a credit card.

Lori J. Frank is a contributing member to the Talan education blog series. LJ Frank PC was formed in 1996 and the firm specializes in the collection of debt. They can be found at www.collectionlaw-firm.com. LJ Frank PC is located in Southfield but covers the entire State of Michigan. LJ Frank PC is a member of:

Michigan Bar Association

Oakland County Bar Association

Michigan Creditors Bar Association

Commercial Law League of America

If your business is in a situation where your cash flow is being negatively affected by clients who are not paying as they should, contact Talan today to discuss your options for reducing your exposure to this unnecessary risk.

Demote Yourself

It happens far too frequently when we look at a small business; the owner is doing everything. The owner is often the person attempting to drive the company forward, yet is more often than not the same person who is holding the company back. Let’s look at a classic case. No names have been changed to protect the innocent because everyone in business is guilty of this situation. Bobs Widgets has annual gross revenues of about $525,000. They are growing and their target for 2010 is $750,000; an aggressive plan but completely within reason based on past performance. They have 3 full time staff members including the owner Bob himself. Bob has a vision for this year and is truly motivated to achieve his goal. However, when you talk to Bob about what his role is specifically within the organization you get the following answer- “well I wear many hats.” Bob continues “I answer the phones, make sales calls, design the new products, try to manage the other two staff people I have, and manage the books.” Bobs answer is a classic response and is the foundation of what we call The Hero Trap. Little does Bob know that unless he demotes himself from the “guy who does everything” that $750,000 goal is never going to happen. You see, to have healthy and sustainable growth within a company the owner/president cannot do everything and neither can any individual staff member. You cannot be the person who is driving sales while attempting to handle customer relations management as well as the person who is doing all the invoicing, working with vendors, managing payroll for which we recommend this blog post about how to outsource the payroll, etc. This type of environment will create dysfunction and will not allow the company to grow in a healthy and sustainable way. If you are in this situation you may want to know how to get out of it? If you are not in this situation, you may be asking how to avoid it? Warren Buffett had the right idea when he said “The most important thing to do if you find yourself in a hole is to stop digging.” It only takes you deeper. The best thing to do is assess your strengths, admit your weaknesses and demote yourself. Stop doing the things that distract you from that which does not move the company forward with the greatest value. Bring in people who have strengths where you are weak, this does not mean hire staff, and get a plan. Developing a plan is required to focus the company in the right direction and get it on the path towards managed growth.

To find out more on this and other principles to manage your business with greater effectiveness, contact Talan today for your FREE BIZstrength Profile.